The tough and turbulent business environment occasioned by the runaway inflation, depreciation of the Kenyan shilling, rising commodity and food prices, increase in energy (electricity and oil) costs and a high Central Bank lending rate has resulted in many customers failing to honor their payments. Others simply ignore your invoices, promise to pay but fail to pay or disappear to other towns far away from your business.

Prestige Debt Management Limited (PDML) is a well established organization that mainly provides 'trace and collect' services for a wide array of clients. With our headquarters in Nairobi Kenya, and our branches in Uganda, Tanzania and Rwanda we are able to do trace, locate and collect from customers who fail to honor their payments.

Integrity - to be accountable, transparent and devoid of malpractice in our service delivery.

Courtesy – to be friendly, approachable and professional. We make every effort to ensure that we do not destroy the relationship that exists between yourselves and your clients.

Confidentiality – we shall provide consistent, accurate and impartial information in a timely manner. We shall also respect and protect the confidentiality of any information provided to us.

Responsiveness – we are committed to responding promptly and effectively to customers' queries, requests or complaints without unnecessary delays. Technical and complex enquiries will be acknowledged within two (2) working days and addressed within seven (7) working days of the date of receipt.

Innovativeness and creativity– to be open and proactive in seeking better and more efficient methods of debt collections.

One Team – to encourage team spirit, collaboration and consultation as away to maximize the synergy of working together for improved debt collection standards.