It is our main area of expertise, we undertake collection services on behalf of companies and organizations that have delinquent facilities held by both Retail and corporate debtors whenever this is required.

On this segment we employ a number of techniques including client meetings, issuance of letters of demand, telephone negotiations and legal advice. Our retail collections are customized depending on the company customer profile.

We mainly make use of a field collections team backed by a call centre compliment to achieve high contact rates and hit excellent penetration levels for good results.

INVESTIGATION/ SKIP TRACING - Due to the diversity in our underlying client base and the continuous experience in field based collections, we are able to easily carry out investigations to trace debtors who the client has lost contact with.This also includes serving legal and statutory notices

DEBT SURVEILLANCE – We undertake debt surveillance and monitoring on debts that may have been written off by companies and upon confirmation of changes in the customers financial circumstances will duly advise our clients.

Private or corporate cases sometimes require surveillance for evidence gathering purposes and our surveillance operatives are extremely experienced, which provides total discretion while they carry out the surveillance and observations.

ASSET SEARCHES – Our dedicated team of investigators are trained in asset searching. With the knowledge of various public information databases available to privateinvestigators we are able to carry out in-depth legal asset searches and traces in Kenya and produce reliable, up to date investigations with very little information initially available.

CLIENT CARE – Our Business is driven by a passion to meeting our client's needs. Through taking a proactive approach to clients care we rigorously undertake a comprehensive client care program, ensuring our clients are evaluated on a regular basis.

We welcome input from our clients regarding our performance by holding regular client care meetings to foster these quality engagements Any complaints regarding the quality of service should at first instance be brought to the attention of the Head of Marketing or in absence Managing Director

FEES/ BILLING– Our approach to fees and billing is first; consultation and second; transparency. It is our overriding concern that our clients receive premium services for their money.Thus, our approach to billings and fees is flexible; we shall negotiate and agree with the client the percentage (%) commission to be charged on the assigned portfolio,

Commission is payable by the client as follows:

i) Upon positive conclusion of the service (debt collection/ investigation/ skip tracing or any other contracted service).

ii) If there exists a prior authorization from the client for swipe to incur specified costs in pursuit of pre-determined cases.